Frequently Asked Questions
GOOD QUESTIONS.
CLEAR ANSWERS.
Everything you need to know about PURE BY PC formulas, routines, ingredients, and ordering.
01
Products + Formulas
PURE BY PC focuses on purposeful formulation rather than ingredient trends alone. Our products bring together modern cosmetic actives, peptides, hydrators, antioxidants, and supporting ingredients selected to work as part of a complete formula.
Peptides are short chains of amino acids commonly used in modern cosmetic formulations. Different peptides can serve different cosmetic purposes, so we select them based on the role they play within each individual formula.
Not necessarily. Each formula is built around its intended cosmetic purpose, so ingredient combinations vary by product. Full ingredient lists are provided on individual product pages.
The complete ingredient list for each formula is available on its individual product page. We recommend reviewing the ingredient list before use, especially if you have known sensitivities.
No. PURE BY PC was created around both skincare and haircare. Our collection includes formulas developed for skin, scalp, and hair while following the same ingredient-first formulation philosophy.
02
How To Use
Many products can be incorporated into the same routine. Because individual needs and routines vary, follow the directions on each product and introduce new formulas gradually when appropriate.
A simple approach is to apply lighter textures first and richer textures afterward. Serums generally come before creams and moisturizers. Follow the directions listed on each individual product.
Timing varies by product, routine, and individual skin or hair needs. Hydration and texture changes may be noticeable sooner, while other cosmetic benefits often require consistent use over time.
Patch testing is a useful precaution when introducing a new cosmetic product, particularly if your skin is sensitive or you have a history of ingredient reactions.
03
Orders + Shipping
Available shipping destinations and options are shown during checkout based on the shipping address entered.
Once an order has shipped, tracking information will be provided using the contact information entered at checkout.
Contact us as soon as possible if you need to request a change. Once an order has entered fulfillment or shipped, changes may no longer be possible.
Please review the current return and refund policy linked on our website for eligibility, timing, and instructions.
Still Curious?
WE'RE HERE TO HELP.
If you have a question about a product, ingredient, order, or routine that isn't answered here, get in touch with our team.
