SHIPPING & RETURNS

Shipping

Orders are typically processed within 24–48 hours, excluding weekends and holidays. Once your order has been processed, it will typically ship within 3–5 business days.

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

PURE BY PC is not responsible for shipping delays caused by the carrier, weather, incorrect shipping information, or other circumstances outside of our control.

Returns

We want you to feel confident in your PURE BY PC purchase. Due to the personal nature of skincare and haircare products, we are unable to accept returns on products that have been opened, used, or have had their original seal removed.

Unopened and unused products may be eligible for return within 10 days of delivery. Items must be returned in their original condition and packaging.

Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at hello@purebypc.com.

Please include your order number and photos of the item and packaging so our team can assist you as quickly as possible.

Refunds

Once an approved return is received and inspected, your refund will be issued to the original payment method. Please allow several business days for your financial institution to process and post the refund.

Final Sale

Gift cards, promotional items, samples, and products marked final sale are not eligible for return or refund.